Privacy Policy

Pellegrene Group Pty Ltd ATF THE HRW Family Trust Trading as Pellegrene Consulting Engineers, ABN 68 403 299 864, is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including via various collection channels and media, including but not limited to: electronic channels, interviews, contact with our staff, correspondence, by telephone and facsimile, by email, social media pages, smartphone applications, via our website (s), from media and publications, display sites, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

 

We collect your Personal Information for the primary purpose of providing our services and products to you, providing information to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing at admin@pellegrene.com.au or by post Pellegrene Group Pty Ltd, PO Box 952, Coorparoo QLD 4151. 

 

For more specific contracting or finance purposes, Pellegrene Group Pty Ltd may collect loan application information, financial / banking information, guarantor / next of kin contact details. 

 

Pellegrene Group Pty Ltd may also collect information about your employment or trading history and any business, company or related entity you are involved with through our service providers where applicable.

 

Pellegrene Group Pty Ltd may collect information from you if you provide products and/or services to us, and this personal information is generally collected to assist obtaining the products and/or services from you.

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When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

 

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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Disclosure of Personal Information

• Your Personal Information may be used and disclosed in a number of circumstances including the following

•  Third parties where you consent to the use or disclosure; and

•  Where required or authorised by law.

Pellegrene Group Pty Ltd may use your personal information for the primary purpose for which it was collected.

We may also use your personal information for a secondary related purpose.

 

By submitting your personal information, you consent to Pellegrene Group Pty Ltd using it to provide you with products or services, complete an activity that you have chosen to undertake, administer our relationship with you, monitor online activity on our website(s) and/or application(s), market, improve and add to our products and services (including online), respond to a serious threat to an individual’s life or to public health or safety, respond to suspected unlawful activity or where required or authorised by law.

 

Grenier Developments Pty Ltd may disclose personal information to other entities and companies affiliated with us and in the same group of companies, to help achieve one of the purposes described above or as required by law.

 

We may also provide personal information to third parties engaged by Pellegrene Group Pty Ltd to provide products and services, including subcontractors and professional consultants, IT services such as storing and managing databases, processing credit card information, mail outs, debt collection, marketing research and advertising and to third parties authorised by you to receive personal information held by us.

Direct Marketing

If you provide us with your personal information and you consent to receiving direct marketing communications from Pellegrene Group Pty Ltd, you authorise us to send you promotional messages and materials related to our products and services, unless you submit a later request not to receive direct marketing communications.

 

If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.

 

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

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Pellegrene Group Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

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Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

 

Policy Updates

Pellegrene Group Pty Ltd may change this policy from time to time. Copy of the policy is available on our website. It is important that you read and understand our privacy policy each time you visit our website. Amendments and changes will be effective immediately once published on the website.

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Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us in writing:

• by email at admin@pellegrene.com.au;

• or by post: Pellegrene Group Pty Ltd, PO Box 952, Coorparoo QLD 4151.